Privacy policy

This policy explains how URBN Tech Software Solutions FZCO ("URBN", "we", "us") handles personal data collected through this website, urbntech.com. Data processed inside the URBN platform on behalf of our customers is covered by each customer's agreement with us, not by this policy.

Who we are

URBN Tech Software Solutions FZCO, IFZA FZO, DSO, Dubai, UAE, is responsible for the personal data described here. You can reach us about privacy at hello@urbntech.com.

What we collect

• Demo requests: your name, work email, company, fleet size, main challenge, and anything you choose to add, such as a phone number or a message.
• Monthly update: your email address.
• Abuse prevention: when you send a form, we keep a one way hash of your IP address so we can limit repeated or automated submissions. We do not keep the IP address itself.

This website does not use analytics, advertising or tracking cookies, and does not load third party scripts.

How we use it

• To contact you and arrange the demo you asked for, and to follow up on it.
• To send the monthly update you subscribed to.
• To keep the forms free of spam and abuse.

We rely on your consent when you send a form, and on our legitimate interest in responding to enquiries and protecting the website. We never sell your data and do not use it for automated decisions about you.

Where it is stored

Form submissions are stored in Google Cloud Firestore, operated for us by Google as our processor, and are accessible only to the URBN team. Data may be processed outside the United Arab Emirates, with safeguards required by applicable law.

How long we keep it

• Demo requests: up to 24 months after our last contact with you, unless you become a customer.
• Monthly update: until you unsubscribe.
• Abuse prevention hashes: up to 30 days.

Your rights

Under the UAE Personal Data Protection Law (Federal Decree Law No. 45 of 2021) and other laws that may apply to you, you can ask to access, correct or delete your personal data, to restrict or object to its processing, or to withdraw consent at any time. Email hello@urbntech.com and we will respond within 30 days. You may also complain to the UAE Data Office or your local data protection authority.

Security

Submissions travel over encrypted connections and are stored with access limited to the URBN team. No method of transmission or storage is perfectly secure, but we take reasonable measures to protect your data.

Changes

We will post any changes to this policy on this page and update the date above.